Terms and Conditions

These Terms and Conditions govern the use of the website, enquiry forms, quote requests, service discussions, and customer interaction with PEMA Logistics.

1. Use of Website

By using this website, you agree to provide accurate information, use the website for lawful purposes, and avoid any misuse, false enquiry, or activity that may affect the website, service process, or business operations.

2. Quotes and Enquiries

All quotes, estimates, and service discussions shared through the website, call, WhatsApp, or form submission are subject to review based on service type, route, goods, timing, availability, and final operational requirements.

3. Service Availability

Service availability may vary depending on city, route, timing, manpower, vehicle availability, property requirements, shipment type, and business conditions. Submission of a form does not guarantee final service confirmation.

4. Customer Responsibility

Customers are responsible for sharing correct contact details, service information, goods details, property requirement, route information, and any special handling note that may affect service coordination or quotation.

5. Payments and Pricing

Pricing may depend on load type, distance, service category, urgency, manpower, vehicle selection, packing material, cargo type, property details, and other operational requirements. Final price may be confirmed only after review of the actual requirement.

6. Third-Party and External Factors

PEMA Logistics is not responsible for delay, interruption, or change caused by weather, traffic, government restrictions, third-party operators, route issues, local access limitations, or other circumstances beyond reasonable control.

7. Website Content

Website content is provided for general information and service communication. We may update, edit, or remove content, service details, page structure, or offers at any time without prior notice.

8. Limitation of Liability

To the extent permitted by law, PEMA Logistics will not be liable for indirect, incidental, or consequential loss arising from website use, service discussion, customer communication, or delayed response outside reasonable control.

9. Changes to Terms

These Terms and Conditions may be updated from time to time. Continued use of the website or submission of enquiries after such updates means you accept the revised terms.

10. Contact Information

If you have any question regarding these Terms and Conditions, you may contact us using the details below:

Company Name: PEMA Logistics

Website: https://pemalogistics.in/

Email: info@pemagroup.in

Primary Phone: +91 9485544434

City: Mangal Colony Part 2, Gali No.3

State: Karnal

Postal Code: 800027

Address: Shop No.1, Sector-3, Mangal Colony Part 2, Gali No.3, Karnal, 800027